What our scheduled servicing covers
Scheduled servicing is more than a quick wipe down. We clean the parts that carry dust and moisture, check the working pressures and look for signs of wear before they turn into breakdowns. In Mbombela, White River, Hazyview, Klerksdorp, Potchefstroom and Rustenburg, units work hard through hot summers, dust and long run times, so regular maintenance makes a real difference.
For wall split systems we inspect the indoor and outdoor units, clean the filters and coils, check the drain line, test the controls and confirm that the unit is cooling or heating within a sensible range. For cassette units we also check the ceiling mounted drain pan and air flow across the four way discharge. Portable units are checked for hose condition, filters and correct venting. If we spot a gas issue or an electrical concern, we advise the next step clearly.
- Filter cleaning and general dust removal
- Indoor and outdoor coil cleaning
- Drain tray and drain line inspection
- Fan, blower and control checks
- Temperature, pressure and current draw checks
How the service is carried out on site
We start with a brief check of the unit history, the symptoms you have noticed and whether the system has been running through load-shedding, heavy use or recent building work. That tells us where to focus first. The technician then isolates the unit, opens the covers and carries out the service in a practical sequence so the work is done properly and the area stays tidy.
Where access is straightforward, a standard service is completed on site in one visit. If a ceiling void is tight, the cassette is high, or the outdoor unit is mounted in a difficult spot, we plan the job accordingly and advise if extra time is needed. We do not rush through a site just to tick a box, because rushed cleaning often leaves dirt behind and the unit will still struggle later.
- Initial inspection and fault note if needed
- Safe isolation of power before opening the unit
- Cleaning of accessible components and drain path
- Testing after reassembly and airflow check
- Feedback on any worn parts or follow-up work
The parts and specs we check during servicing
Good servicing pays attention to the small things. A blocked filter can cut airflow, a dirty coil can raise running costs and a slow drain can lead to water dripping from the indoor unit. In humid coastal and Lowveld conditions, mould growth and slime inside drains is common, so we clear those points carefully. We also check whether the unit is sized and operating within normal working limits for the space it serves.
Typical systems we service include wall splits from small single room units through to larger inverter units, cassette units used in offices and shops, and portable units that need regular filter cleaning and proper exhaust routing. Where possible, we record operating readings such as supply air temperature, return air temperature, running current and visible refrigerant line condition. That gives a better picture of performance, not just whether the fan is turning.
- Wall split units, cassette units and portable units
- Filter, coil, drain and fan checks
- Supply and return air temperature readings
- Running current and control response
- Visible pipework, insulation and mounting condition
How often scheduled servicing should happen
The right interval depends on how hard the unit works and where it is installed. A home air-conditioner in a dusty area may need service once a year, while an office or retail unit running daily should often be checked every six months. Sites with many people, open doors, cooking smells or fine dust may need more frequent attention. If the unit sits near the coast or in a very humid area, checking the drain path more often helps prevent water damage and odour.
As a simple guide, start with annual servicing for low-use units, then move to 6 monthly servicing for heavier use. If a unit is used through long summer periods, after renovations, or in a business where comfort is part of the customer experience, more regular care is worth it. A small maintenance plan now is usually cheaper than a compressor fault later.
Turnaround and what to expect on the day
Our scheduled servicing is planned to suit the site and the number of units due for attention. Single units are often handled quickly, while multi-unit jobs, cassette fitments and hard-to-reach installs need a longer booking window. We will confirm the expected duration before we come out so you can plan staff and access properly.
On arrival, our team checks access, confirms the unit locations and carries out the work with the least disruption possible. If a filter is badly damaged, the drain is blocked beyond a standard clean, or the unit shows a gas leak or electrical wear, we will explain it on the spot. You then decide how far you want to go. That keeps the process practical and avoids surprises at the end.
- Single wall split service: usually same visit, depending on access
- Cassette units: allow extra time for ceiling access and cleaning
- Multiple units on one property: planned as a grouped booking
- Follow-up work quoted separately if extra parts are needed
Pricing approach for maintenance clients
Our pricing is based on the type of unit, how many systems are on site, the access needed and whether the job is a one-off or part of an ongoing maintenance schedule. We keep it straightforward. If you have one wall split in a home, you will not be charged like a busy office with six cassette units and long ceiling access.
For regular clients, we can look at scheduled visits for the year so the maintenance is easier to plan and budget for. If a unit needs deep cleaning, gas top-up or a fault repair during the service, we separate that out clearly before any extra work is done. The aim is to keep costs understandable and to help you avoid unplanned downtime.
Key facts
| Service types | Wall splits, cassettes and portable air-conditioners |
|---|---|
| Coverage | Mbombela, White River, Hazyview, Klerksdorp, Potchefstroom and Rustenburg |
| Typical interval | 6 monthly for high-use sites, annual for lighter use |
| Checks included | Filters, coils, drains, airflow, electrical condition and operating readings |
| Common site types | Homes, offices, shops, clinics and small commercial sites |
| Business base | Mbombela with North West coverage |
